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CD to MP3 Ripper
Convert audio CD to MP3, WAV, WMA, VQF, OGG
Frequently Asked Questions

1. When I go to run the program, I get an "error starting program" message. The error message says "A required .DLL file, MSVBVM60.DLL, was not found." How do I?
Please visit the following links for more information;EN-US;q192461
Or download the VBRuntime Library from the following links and install it on your computer.

Cann't solve this question,If you have any problems running the installed application,
please download and reinstall the following full version.

Click to download

2. When I launch the software, it shows the message "component WMAEncX.dll or one of its dependencies not correctly registered, a file is missing or invalid.". How do I fix this?
The WMA encoder needs the Windows media codec installed on the system - this is why your application is failing. Your install application should install the WMFADist.exe from Microsoft. This is available from the MS website for free. Download it and install it to your computer.

3. Component 'COMDLG32.OCX' is not correctly registered
On PC: "Component 'COMDLG32.OCX' or one of its dependencies is not correctly registered: a file is missing or invalid." when I try run the Windows PC Companion.
This error has been reported with Windows XP. To fix this error...
First download COMDLG32.OCX and copy it into the \Windows\System32 directory. Download COMDLG32.OCX from
Then, open the run dialog box using "Start | Run..." and enter "Regsvr32 c:\windows\system32\comdlg32.ocx" to register the DLL.
If this does not fix the problem, download and install install-ocx.exe. Download install-ocx.exe from

4. Why can't it detect CD-ROM?
If you could not see the CD tracks in your CD Ripper software's files list, then please do according to the following steps,
A, Please click here to download Microsoft's ASPI.EXE driver.
B, After downloading, please install it on your computer and reboot your computer.
C, Retry the software. If the CD Ripper program still does not work, please download the ASPI.EXE driver of ADAPTEC from anyone of the following that meets your Windows system,
Windows 2000 Windows 98 Windows NT Windows ME Windows XP
D, After downloading, please install it on your computer and reboot your computer.
E, Retry the software.

5. I have lost my registration code, how do I get it again?
Please click here to send an email to us with your order id.

6. How do I purchase a CD version?
Sorry, we do not offer CD version at present.

7. I have placed an order, when will I get the software?
Sorry, we do not send out any software or CD disk. We only send out an email with your registration code. You may download the software here and register it with the registration code! If you have not got your registration code, please submit the above information to us.

Registration and Support
8. Is technical support free?
Yes, it is.

9. What's the limitation of trial version?
The trial version is for evaluation purpose only. It only allows you check the first 5 tracks. Register it to feel the full features.

10. What can I benefit from registration?
Send you the registration code by E-mail within 12 hours.
Free technical support.
Free upgrade to newer versions

11. Is your online order secure?
Yes, it's 100% secure.

12. How do I place a phone order?
If you would like to place an order by phone, call Qwerks at 1.888.282.5887 Monday through Friday, from 9:00 A.M. to 6:00 P.M. MST. You can fax your order at 1.801.497.9456.
Product ID: 4911
Product Name: CD to MP3 Ripper

13. I have more questions - who should I write to?
Please send your additional questions to:

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