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1. What is COOL! Remote Control?
COOL!
Remote Control is an excellent remote computing system that is
very easy to use. It can display remote a PC screen on your own
PC IN REAL TIME and allow you to use a mouse or keyboard work
on it. It means that you can work on an office PC from your own
PC as if you were sitting in front of it! Also, you can transfer
files from or to a remote PC, and shutdown, reboot, logoff or
let it sleep.
2. How to install COOL! Remote Control?
COOL!
Remote Control consists of two components: The first is the remote
control server, and the second is Cool! Remote Control. The setup
includes the above two components which means you must run setup.exe
twice. The first time is for the remote PC, and the second time
is for your own PC.
3. How can I use Cool! Remote Control?
Firstly, launch the remote control server on the remote PC.
Secondly, run COOL! Remote Control on your own PC.
Finally, click the "connect to..." menu and enter the remote PC's IP address in the connection
dialog to connect to the remote computer.
4. I can't connect to the remote control server. What can I do?
Make
sure the remote control server is running on a remote PC.
Make sure the network does not have any problems (please refer
to Q5). If you still have problems connecting, please send an e-mail to
support@share2.com.
5. Why I got the "ERROR: Connection is forcefully rejected" or "Connection timed
out" when try to connect?
In general, you should use PING.EXE (Windows includes this EXE
file) to diagnose your network.
How to use PING.EXE?
1. Click the "START" button.
2. Click "Run".
3. Enter "ping -n 100 xxx.xxx.xxx.xxx",
please note "xxx.xxx.xxx.xxx" is IP address of remote PC.
4. Click the "OK" button. You will receive the following information:
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Pinging xxx.xxx.xxx.xxx with 32 bytes of data:
Reply from xxx.xxx.xxx.xxx: bytes=32 time<10ms TTL=128
Reply from xxx.xxx.xxx.xxx: bytes=32 time<10ms TTL=128
Reply from xxx.xxx.xxx.xxx: bytes=32 time<10ms TTL=128
Reply from xxx.xxx.xxx.xxx: bytes=32 time<10ms TTL=128
Reply from xxx.xxx.xxx.xxx: bytes=32 time<10ms TTL=128
.... ....
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As an example,
the above result, the time<10ms. If you received a result of "timeout"
or time > 100, it means there is a problem with your network or
you have poor performance. COOL! Remote Control can only work
on a stable network.
6. How can I find the remote PC 's IP address?
Run the remote
control server on a remote PC, and then click "My IP menu" and
a dialog window will appear that tells you the IP address. But
do not use IP address: "127.0.0.1" for connection, it's
a local IP address.
7. How do I exit from "full screen control" rightly?
Use the ALT+TAB
key to switch to the main interface in order to exit.
8. How can I increase the "full screen control" performance?
We recommend you
using Windows95/98 or Windows ME to run remote control server.
You will get a lower performance when using Windows2000/NT, because
Windows2000/NT is base on Client/Server structure.
At the same time,
Lower screen resolutions can also improve performance. Unless
you are using a very fast network connection, we do not recommend
using high resolutions. We also recommend that the screen color
depth of the remote PC not be set very high as this can also have
an effect on the performance of various video card adapters.
9. Why did I see a "blank" screen when I click "full screen control" menu?
A very small number
of video adapters do not support COOL! Remote Control yet. Please
e-mail to support@share2.com
and write down which video adapter and what OS you use. We will
fix it in future version as soon as we can.
10. How can I purchase COOL! Remote Control?
Click "BuyNow" button on main interface.
11. If I purchase this shareware, how much do future upgrades costs?
All upgrades are
free for customers.
12. What ports does the Cool Remote Server use?
TCP Port: 11977
TCP Port: 11978
TCP Port: 11980
UDP Port: 61979
13. What is "Password", how can I set it?
Click
the icon of the Cool Remote Server, click "Setting Password" in
the menu, then input the password. If you set it, nobody can connect
to a remote PC with COOL! Remote Control until they know the password.
If you do not set it, just leave it blank.
14. If I have more questions, what should I do?
You can send an
e-mail to us: support@share2.com,
and we will be happy to respond to any questions you might have!
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